SALARY: $18.21 - $22.14 per hour
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Under general supervision, to receive and transmit radio and telephone communications in the Sheriff’s Department via the County’s 9-1-1 dispatch center. Dispatch law enforcement and non-fire personnel and equipment as needed and to perform a variety of clerical duties and other related work as required
- Receive emergency calls from the public requesting sheriff, police, fire, medical, or other emergency service.
- Determine nature and location of emergency.
- Determine priorities and dispatch sheriff, police, ambulance or other emergency units as necessary and in accordance with established procedures including utilization of EMD to give pre-arrival instructions on medical calls including CPR and basic first aid.
- Receive and process 9-I-I emergency calls.
- Maintain contact with all units on assignment; monitor status and location of sheriff, police, and ambulance units; answer non-emergency calls for assistance; enter, update and retrieve information from a variety of computer systems.
- Receive requests for information regarding vehicular registration, driving records, and warrant information, and provide pertinent data.
- Monitor and assist numerous other departments within the county including District Attorney’s Office, Probation Department, Road Department, Child Protective Services, Park Rangers, and Animal Control. Runs law enforcement communications equipment, including NCIC computer.
- Assigns case numbers and maintains daily logs; maintains various files.
- Checks files for required information.
- Appears in court as witness for departmental actions related to dispatch/responder matters.
- Maintains records for emergency disaster plans, updating manuals and OES policy references as required.
- Types, sorts and files a variety of materials.
- Prepares reports/departmental logs.
- Performs other related duties as required.
Terminology and codes used in law enforcement, medical, fire and related emergency radio and telephone communications. County and city road systems, geography and areas of residential and commercial development. English usage, including proper use of vocabulary terms, spelling, grammar and punctuation.
Skill and Ability to:
Learn radio, telephone, dispatching skills and codes; speak clearly, distinctly and pleasantly; understand and follow written/oral directions; receive and transmit information in a professional manner; deal effectively with those who may be emotionally distraught; transmit information accurately and efficiently both orally and in writing; work calmly and effectively in a variety of situations; establish and main effective working relationships with others; learn law enforcement procedures and terms quickly. Successfully complete series of POST courses related to job requirements; and deal effectively and courteously with the general public. Assess and prioritize to determine appropriate response levels for law enforcement, medical, fire and other emergency situations. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Apply departmental and other procedures and policies to dispatching situations. Attend to multiple activities and sources of input simultaneously. Obtain information from individuals in emergency situations, including those who are emotionally distraught, angry, or difficult to understand. Remain calm and make rapid and sound independent judgment in stressful emergency situations. Communicate tactfully and effectively with the public, public safety personnel and others, including clear enunciation.
Possession of a valid California Driver’s License.
Education and Experience:
Equivalent to graduation from high school AND one year of responsible experience dealing with the general public.
Successfully attend and complete courses of instruction as required by departmental policies, inclusive of 120 hours of Basic Dispatching and 40 hours Emergency Medical Dispatch training.
Possession of a valid California driver’s license.
Willingness and availability to work variable shifts, including nights, weekends and holidays.
Interested individuals must submit the following:
- County application
- Current resume
- Cover letter
If any of the above required documentation is missing from the application packet it will be disqualified from the process. Following successful completion of the oral interview, a background investigation that will include a computer voice stress test analysis examination will be completed on the top candidates. Applicants who successfully complete the background investigation will then be scheduled for a psychological examination by rank. In addition, a fit for duty medical examination will be completed. Successful completion of all phases of the County’s testing process is required.
Testing will be conducted as needed. Please submit your completed application packet and those candidates who meet the minimum qualifications will be added to a test contact list. Once a testing date has been identified you will be notified of when and where to appear. Approximately 2-3 weeks after you test you will be notified of the results.